Orders, Shipping & Returns
Shipping and Delivery
Please allow 1-3 working days for delivery.
We offer free shipping throughout New Zealand for orders over $50.
For orders under $50, our shipping cost is $5.20.
At the moment, we are only shipping our products within New Zealand.
Unfortunately, we are not able to ship to PO boxes.
Yes, all orders are tracked. You will receive a tracking number with the email confirmation of your order.
Orders
We're sorry to hear that.
Please get in touch with our customer service team by:
- email at info@clinicians.co.nz
- phone on 0800 622 533.
And we'll see what we can do to help resolve this for you.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@clinicians.co.nz. If your return is accepted, we’ll process a full refund to your account.
You can contact us for any return questions at info@clinicians.co.nz.
We do not accept exchanges but if you have purchased the wrong item please process a return and repurchase the correct item. You will be responsible for the shipping costs back to us.
It is not possible to cancel your order but you will be able to request a return.
To start a return, you can contact us at info@clinicians.co.nz. If your return is accepted, we’ll process a full refund to your account.
We accept all major credit cards. We also offer Google Pay and Apple Pay payment options.
We also have Laybuy available which can be selected on the "Payments" page after checking out.
Sustainability
Our shipping boxes use FSC certified material including a minimum of 70% recycled content from responsible sources.
Find out more about FSC here https://fsc.org/en
